Answer the same 20 questions all day, every day - without a person doing it
A support agent trained on your business that answers pricing, hours, order status and policy questions instantly on WhatsApp or web chat, and hands off to your team the moment a query needs a real person.
Your team spends most of the day answering the same handful of questions
Check the last 50 messages in your WhatsApp or Instagram DMs. Most of them ask something you have already answered a thousand times: "What are your timings?", "Is this available in size M?", "Where is my order?", "Do you deliver to Gulshan?". None of these need a manager's judgement, yet they eat the same hours as the messages that actually do.
Outside working hours the problem gets worse. A customer messages at 11pm, gets no reply until 10am the next day, and by then has already ordered from a competitor who answered in two minutes. In Pakistan, where buying decisions happen fast and mostly over chat, that lag is a lost sale, not just a delayed one.
Hiring someone to sit on chat all day is expensive for the volume of genuinely repetitive questions involved, and the person you hire still needs to be trained, managed, and given days off.
From your business knowledge to a working agent in four steps
Each deployment is built around your actual policies and product data, not a generic chatbot script.
We map your FAQs
- Pull your real questions from chat history, staff, and order data
- Document pricing, hours, delivery zones, return policy
We train the agent on your business
- Load your product catalogue, policies and tone of voice
- Connect order status lookups where relevant (e-commerce, delivery)
We set escalation rules
- Define what the agent can answer and what it must not
- Complaints, refunds and anything sensitive route to a human
- Agent is instructed to say "let me get someone for you" instead of guessing
We launch and tune
- Go live on WhatsApp and/or web chat
- Review real conversations in week one and adjust responses
What you get
- An AI agent trained on your FAQs, pricing, hours, delivery zones and return policy
- Deployment on WhatsApp Business and/or your website chat widget
- Order status lookups connected to your store or CRM where applicable
- Escalation rules so complaints, refunds and sensitive queries go straight to a person
- Tone matched to your brand - formal, casual, Urdu/English mix, whatever fits
- A clean handoff flow that notifies your team when a human is needed
- 24/7 coverage for the questions that do not need judgement
- Monthly review of conversation logs to refine answers and catch gaps
Who this works best for
Online stores
- High volume of "where is my order" and size/stock questions
- Sales happen fast in DMs - slow replies mean lost carts
Restaurants & cafes
- Repeated questions on timings, menu, delivery areas and minimums
- Staff are busy during peak hours precisely when messages spike
Clinics, salons, agencies
- Frequent questions on pricing, availability and service details
- Front desk staff pulled off real tasks to repeat the same answers
Simple, add-on pricing
Starter
+ PKR 5,000–10,000/month to run — required
- Website chat widget
- Top 20-30 FAQ handling
- 24/7 availability
- Basic lead capture
- Branded chat widget design
- Conversation transcript log
- 1 revision round
- Setup documentation
Growth
+ PKR 12,000–25,000/month to run — required
- Everything in Starter plan
- Generative AI with knowledge base
- WhatsApp + website coverage
- Bilingual (Urdu/English)
- Human handoff rules
- Custom knowledge base training
- 2 revision rounds
- 1 month monitoring
Enterprise
+ PKR 50,000+/month to run — required
- Everything in Growth plan
- Full CRM/database integration
- Agentic workflows (tasks not just answers)
- Advanced sentiment analytics
- Multi-department routing
- Custom analytics dashboard
- Dedicated account manager
- 3 months monitoring
Why there is a monthly fee. The setup fee is one-time, but running an AI system is not: WhatsApp bills per message, AI agents consume usage on every conversation, and the platforms underneath (CRM, email, workflow tools) are monthly subscriptions. The monthly figure above covers that running cost plus monitoring and updates. Third-party charges are billed to you at cost and never marked up, and you can cancel the monthly at any time — the system runs on your own accounts. WhatsApp per-message fees are currently under Meta’s rate card — Meta updates its pricing periodically, and any change is passed through at cost, never marked up.
These are standalone add-on rates. Bundling this with other AI Automation services in a package tier costs less per service - ask us for a quote.
Common questions
Fair question if you are only getting a handful of chats a day. It tends to pay for itself once you are handling 50 or more repetitive enquiries a week - the math is roughly the cost of a few hours of staff time versus 24/7 coverage. If your volume is lower than that, this may not be the right first investment and we will tell you honestly during the audit. Ongoing support after launch is PKR 5,999/month, optional.
Yes, it handles English, Urdu and mixed Roman Urdu reasonably well, which is how most Pakistani customers actually type. It will not be flawless on every slang term or typo on day one - we tune it using real conversation logs in the first few weeks to close those gaps.
The agent is deliberately restricted here. It is not built to handle complaints, refunds, or anything emotionally sensitive - it recognizes those situations and says something like "let me get someone from our team for you" rather than guessing or improvising. Those go straight to a human, always.
If you are personally answering every message and that works for your volume, you may not need this yet. This is built for the point where repetitive questions start eating time you would rather spend on sales calls, product, or actually running the business - or when you are missing messages outside working hours.
Related sub-services
WhatsApp Lead Qualification Bot
Qualifies inbound leads on WhatsApp before they reach your sales team.
CRM Integration & Automation
Connects your chat, forms and orders into one CRM automatically.
Appointment Scheduling & Reminders
Automates bookings and reminders so fewer clients no-show.
n8n / Make Workflow Automation
Connects your tools and automates the repetitive tasks between them.
Stop answering the same question 40 times a week
Tell us about your business and we will show you exactly what this agent would handle for you, free.
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